Hotel NYX Cancun

Moho en la sala asignada y también en la sala de reemplazo

Nos registraron rápidamente a nuestra llegada a las 6pm. La habitación que nos asignaron tenía suelos de baldosa húmedos, el olor a moho y manchas visibles en las paredes del baño. Nos dieron una habitación diferente que era más grande en una mejor ubicación. Desafortunadamente, esta habitación tenía un moho peor que la primera habitación. La entrada de control de clima estaba llena de polvo y suciedad y estaba mucho más allá de necesitar mantenimiento. El personal era eficiente y amable en el desayuno incluido.

I will never stay here again...

I liked the building. It is beautiful. The beach front pool and restaurants are great with life music. It is a clean place. If you like to take photos, this place lends for great backgrounds

The worst part... the only time i used my debit card was in the lobby ATM.. When I returned from my trip, charges starting appearing from Mexico, Dubai, and other countries! My bank is great so I'm not even concerned, other then I am without a debit card for one week. By the way.. $2k in charges, yes, they went all out. Glad they will get nothing because I caught it early (not the hotel, but whoever stole my number from the ATM) I paid the hotel of course. I don't like my room cleaned while I'm there so I placed the Do Not Disturb sign. Guess! Yes, they walked in on my fiancee, and another day they walked in and did the bed. By the way, they went through out things. How do I know, If you travel much, you know where your things are. Nothing taken except my privacy and well my money from the ATM. The cleaning staff is grumpy but the behind the counter staff is a lot friendlier. The only reason I stayed is because I was going to leave the first day I got there and search for another hotel, but they game bigger room. And by bigger, I mean a regular size hotel room with only two towels and a floor mat. Wait, two towels? lol All I can do is laugh and now I know to just go for a big chain hotel like I usually do and skip the romanticism. I will make up for the romance with dinners and shows. Thank you for reading. Good Luck

Los centros comerciales están a una distancia razonable a pie en ambas direcciones.

La habitación básica en la que nos alojamos necesita urgentemente una renovación. La habitación no tenía caja fuerte, ya que la cerradura estaba rota, y la nevera tampoco se enfriaba.

Moldy room, noisy late night bar music, lousy fron

The location is good; a short walk to the luxury shopping at La Isla Mall.

Upon checkin, we were surprised with an upcharge of $52 for an additional guest. I had booked two rooms for a total of three people for $368 for one night. The website stated that the rooms were two person occupancy. When I explained to the staff that we were only going to be there for a few hours as we had a 4:00 a.m. departure, the staff was unwilling to make any concessions. When I arrived, there was no concierge at the taxi driveway. I lugged four bags up a flight of stairs in hot sticky late afternoon weather. Upon entering the lobby, the staff ignored us and made no effort to hold open a door or assist with luggage. The room was moldy, dingy and poorly lit with fluorescent lighting. The pillows were thin and inadequate for a room at this price point; there was a top sheet, but no blanket or any sort of comforter. Just a sheet. The pool, and surprisingly, even the hot tubs, were full of young and loud children. The water in the shower never reached above a slightly warm temperature. There was no lock provided for the old-style room safe in the room. The wifi did not work in the room at all. The concrete construction of the room made it impossible to get ANY cellular service in the room. After having dinner, we returned to the room at 11:00 p.m. and there was a live band performing in the pool bar no less than 15 feet from our room. There were no visible patrons, only a band and a couple of bartenders. Upon checkout (at 4 a.m.) there was no staff to assist with luggage, so I, once again, schlepped the bags down a long staircase to the taxi staging area. A security guard was roused from sleep and kindly called a cab for us. This hotel is an example of why I no longer stay in Cancun; the towns further south are much more calm and relaxing. I am typically a very positive reviewer, but this hotel is substandard and the staff does not seem to care. Stay elsewhere if you can; NYX it off of your list of prospective hotel accommodation providers.

Horrible Hotel

Location

First room they gave us was an old room, with rusted lamp shades, cloth shower curtain with mold, hard dryer plug fused and melted to the outlet (when I confronted the front desk about this she told me "did you call maintenance?"... for what? so they can rewire the entire room??), we arrive and there was a plate of discarded food on the building steps, when I told the front desk she told me that it was room service... 20 hours later the plate was still there. After the first night thy switched us to one of the new rooms, still had an ancient mattress, and the pipes smelled like sewers when you flushed. NEVER AGAIN.

Necesita un nuevo chef

La ubicación frente al mar

La comida era horrible. No vale la pena con todo incluido

Contratamos un taxi con el hotel para volver al aeropuerto, pero nunca llamaron al taxi. Que acabé cogiendo un taxi al azar y nos cobraron 800 pesos. algunas veces ellos nos daban información diferente

No vale la pena ...

Llegamos a nuestra habitación 1 hora antes ...

Nuestra habitación era de broma ... estaba inundada debido a que la bañera no se podía desaguar, el ventilador estaba a punto de caerse, las paredes eran finas como el papel, no tenía todo incluido salvo el precio ... para ser justos íbamos de pasar 6 días en otro complejo y sólo estuvimos ahí por 1 día, pero fue suficiente para saber que volvería a mi otro complejo ...

They treat us very badly. It was not possible to go to beach because there were works and they did not tell us. Far from everythin. The price of the room is cheap but the rest of the services, shop, etc. of the hotel is expensive. The internet access was very 5 $ ....The staff in the reception were not very nice....completely overcharged...many people were leaving the hotel...very dissapointing...

friendly staff & good breakfast..

It's no beach in the hotel... terrible..

The location of the hotel is good, just walking distance from two shopping plazas, one on either side of the hotel.

No opening to the beach is the minus point of this hotel.

I had a studio room, and it was clean and big, with a balcony facing the ocean. It was quite easy to get around, since there is a taxi and bus stop next to it. There is also a small shopping mall and a few restaurants across the street, and a bigger shopping mall a few hundred meters away. In the shopping mall across the street there is a travel agency that offer excursions (e.g. to Chichen Itza) much cheaper than the guy sitting in the hotel lobby.

They quote the price in dollars, but when you pay they convert it to pesos using a bad exchange rate, making it more expensive than you think it is. Also, the A/C was a little bit too effective. It was too cold having it turned on, so I ended up not using it. I was there during low season, so it was quiet, but I can imaging it can be quite noisy if there are lot of guests staying at the hotel, since the sound proofing was quite poor. I could hear my the people next door quite well when they were talking or watching TV. The room also could need a few more lamps, since it was quite dark in the evening, even with all the lights turned on.